We want you to be completely satisfied with your purchase. Please review our return guidelines below:
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Proof of Purchase: A valid receipt or proof of purchase must accompany all returns.
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15-Day Window: Returns are accepted within 15 days of the original purchase date. We cannot accept returns after 15 days.
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Restocking Fee: Returns may be subject to a 15% restocking fee.
Non-Returnable Items & Services: To maintain safety and quality standards, the following are final sale and cannot be returned:
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Special order or custom products, including electrical products
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Installed parts
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Labor charges
Safety Notice: Please ensure you know your vehicle's towing limits. Hitch or tow vehicle specifications and weight ratings must not be exceeded under any circumstances.
Questions? If you have any questions about compatibility, specs, or our policy before you buy, please contact us directly at 585-500-1199 or email us at service@cavallarostrailerservice.com —we are always happy to help you get the right part the first time!
